1. How can I access the pop-up store page?
   • The pop-up store is configured to only be accessible to customers who visit near the actual store or the area based on close distance. Therefore, please allow location permissions in the settings and be close in distance to the pop-up store to gain access to the page!
2. If I allow location permissions, does my location information get collected?
   • No, JumKi does not collect the customer's location and it is only used for location comparison. After the location comparison, the location information is immediately destroyed and not saved or distributed.
3. How do I place an order?
   • After accessing the pop-up store page (refer to question 1), you can finalize the order by putting the desired items in the cart from the product list and enter payment information. Also, you will get a waiting number after completing the order.
4. I completed the order! Can I enter now?
   • Congratulations on completing your order! If you have completed your order, your items have been reserved. However, since you enter in order based on the time of order placement, please wait for the entrance notification! The entrance time may be delayed depending on the situation of the pop-up store. We ask for your patience.
5. What should I do while waiting?
   • We have organized fun places in the pop-up store area when you press the 'Map' button on the pop-up store page. If you want (or if the entrance notification is late), you can spend time where you want!
6. I want to cancel my order
   • You can cancel anytime before you enter! However, after entering and requesting the pickup staff, cancellation is not possible! After picking up your items and requesting cancellation in the app, we can help with refunds at the refund zone.
   • The exchange/refund/possible condition of the product is before the pop-up store withdraws Exchange/refund is available only for products whose wrapping paper has not been opened.
7. I want to inquire. How can I contact you?
   • You can send an email to [email protected].
8. I can't get a notification.
   • If you get an error, or if you don't get a notification, log out and log in again, or reinstall the app if it still doesn't work out!